Returns
Returns
Contact us at support@valleyandpeak.co.uk
For a refund or exchange for another product or size
Please inform us within 14 days of delivery. You have another 14 days to return the goods to us once you have told us you are returning the goods.
We suggest using a trackable delivery service to send back your goods. We cannot accept responsibility for items that are lost.
You are responsible for paying for your shipping costs to return an item. Shipping costs are non-refundable unless the item is faulty.
You must ensure that all the original packaging with all the labels are attached to the item together with a copy of the original receipt/invoice and it is in a clean and in an un-used condition with no pet hairs or fluff etc.
We reserve the right to refuse an item returned to us, if the item is deemed not to be in a re-saleable condition.
Do not smoke while you are examining the item.
Please do not pitch tents, tarps or bivys in the garden if you want to exchange or obtain a refund as we will be unable to do so if the item is marked or has grass on it.
Food items, socks, balaclavas and neck gaiters cannot be sent back for exchange or refund.
Any offers (for example a free item) which was included in the original order must be sent as well to receive a full refund. If not, the price of that item(s) will be deducted from the refund.
In the case of exchange, there will an additional postage cost.
If there is a fault with the product
Please return within 28 days of purchase, but first contact us by email (support@valleyandpeak.co.uk), this will speed up the process. Photos of the problem, if possible should be sent with your email.
Include in your return:
Copy of the original receipt/invoice
All the original packaging
A note detailing the fault, clearly stating the problem.
We will send you label to return the item(s), after you have contacted us.
If the goods are faulty, we will either fully refund your purchase with the postage costs or replace the goods (or where appropriate repair the item) and credit the postage.
Custom Orders and Bespoke Items
Custom orders and bespoke gear is not returnable or refundable, unless faulty. Please read the complete product description to find out whether this item is custom or not. If you are unsure about an item please do contact us and we will happy to help you out.
For EU and Rest of the World Customers
Where tax and duties payments are refused by the customer, the delivery company will return the parcel to us. Please be aware that any additional charges for the return of the parcel are the customer's responsibility and the refund will be minus any of these costs.
If there is a fault with the product
Please return within 28 days of purchase, but first contact us by email, this will speed up the process. Photos of the problem, if possible should be sent with your email.
Include in your return:
Copy of the original receipt/invoice
All the original packaging
A note detailing the fault, clearly stating the problem.
We will send you label to return the item(s), after you have contacted us.
If the goods are faulty, we will either fully refund your purchase with the postage costs or replace the goods (or where appropriate repair the item) and credit the postage.
Custom/Bespoke
Custom/Bespoke gear is not returnable or refundable, unless faulty. Please read the complete product description to find out whether this item is custom or not. If you are unsure about an item please do contact us and we will happy to help you out.
Please send all returns to
Valley and Peak Limited
Unit 8-9 Bamburgh Court
Bolingbroke Road
Louth
Lincolnshire
LN11 0WE
United Kingdom