Returns

Returns or Exchange

Need to return or exchange a product? We're here to help!

• Simply contact us at support@valleyandpeak.co.uk to initiate the process
• Please inform us within 30 days of delivery if you would like a refund or to exchange your product for a different item or size. Be sure to return the product within this 30-day period (exceptions may be granted on a case-by-case basis).
  

Shipping + Packaging

• We recommend using a trackable delivery service when returning your goods, as we cannot accept responsibility for items that are lost in transit. 
• You're responsible for covering the shipping costs to return an item. Unless the item is faulty, shipping costs are non-refundable.
• Make sure to include all original packaging and labels, along with a copy of the original receipt/invoice. 
• The item must be clean and in an unused condition, free from pet hairs or fluff.
• We reserve the right to refuse returns if the item isn't in a resaleable condition.

Special Notes

• Please refrain from smoking while examining the item. 
• Refrain from pitching tents, tarps, or bivys in the garden if you intend to exchange or seek a refund, as we cannot process exchanges or refunds for items marked or soiled with grass. 
• Food items, socks, balaclavas, and neck gaiters are not eligible for exchange or refund. 
• If your original order included any offers, such as a free item, please include these in the return to receive a full refund. Otherwise, the value of the item(s) will be deducted from the refund. 
• In the case of an exchange, additional postage costs may apply.

Faulty Products

• If there is a fault with the product, please return it within 30 days of purchase after contacting us via email ( support@valleyandpeak.co.uk). If possible, include photos of the problem with your email.
• Include a copy of the original receipt/invoice, all original packaging, and a note detailing the fault.
• We'll provide a return label after you have contacted us.
• If the goods are faulty, we've got your back. We'll either fully refund your purchase including postage costs, or replace the goods (or where appropriate, repair the item) and credit the postage. 

Custom Orders and Bespoke Items

• Custom orders and bespoke gear are not returnable or refundable unless faulty. Please refer to the product description to determine if the item is custom-made, or give us a shout if you're feeling unsure.

For EU and Rest of the World Customers 

• If tax and duties payments are refused by the customer, the delivery company will return the parcel to us.
• Please note that any additional charges for the return of the parcel are the customer's responsibility, and the refund will be minus these costs.

Please send all returns to:

Valley and Peak Limited
Unit 8-9 Bamburgh Court
Bolingbroke Road
Louth
Lincolnshire
LN11 0WE
United Kingdom